Catpaw - diary of an angry cat

For those of you who are curious as to whether I solved the rather sticky computer problem from the begining of April, the answer is yes.  The instuctions sent were indeed, a rehash of everything I had tried, so they were as good as useless.

Know what solved the problem?

A missing step in the instructions.

Following the list of things to do, it was obvious I kept getting back to the password not known error. What wasn’t obvious, was a little tiny word that said more. On a whim I clicked it and voila! This is actually where the password and login information is typed in - NOT IN THE BOX MARKED LOGIN AND PASSWORD. But wait for it - it is not the Login we originally signed up with (ie: customers email address). Nope, not that simple. It was this assinine name assigned by the company, that isn’t revealed unless you go poking about in your own computer’s security settings.

Okay so the step with the userpasswords2 was helpful, but only in a very limited way. The login specifically asked for the email address you signed up with, not this useless and easy to figure out login name. Anyway, an expanded menu appeared that allowed me to type in the customers login and password and we were in business.

Does this make sense to you? The company created a virtual Pandora’s Box of annoyances and aggrevations and threw in a tiny little voice in the bottom of the silliness that said “More”. Now who in their right mind would ever design a site like that.

I tell you, some days it is not even worth getting out of bed. Good thing it’s still sunny and warm out. Mutter, grumble, snarf…

Stumble it!